Refund policy

PDFZap Desktop licences. Last updated 11 November 2026.

Try it first

Before you buy, PDFZap reads 20 pages of your own documents with every Pro feature, free and with no time limit. Try your actual bank statements and receipts, including the awkward ones, so you know what you're paying for.

7 days to change your mind

If PDFZap doesn't work for you, email hi@pdfzap.com within 7 days of purchase with your licence id (it starts with L-, in the app under Settings, Licence) and what went wrong. You can also use Ask for help or a refund in the app. We'll often have a fix, such as a different AI model for faded scans. If you'd still rather have your money back, we refund the full price to your original payment method.

Deactivate first

PDFZap checks your licence on your computer, with no connection, so we can't switch it off from here. Before we refund, deactivate PDFZap on each computer you activated it on: in the app, open Settings, Licence, click ⋯ next to Licence, then Deactivate this computer. It needs a moment online, so turn air-gap mode off first if it's on. We refund as soon as our records show every computer deactivated, usually the same day. If a computer was lost, stolen or broken, tell us and we'll sort it out.

After a refund

The licence is cancelled. It can't be activated again, and any copy still using it stops when it next checks for updates or is updated. Please remove it from PDFZap.

EU and UK buyers

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content supplied straight away, that right ends once you download, activate or use it, if you agreed to that at checkout. Our checkout asks you to agree, so this 7-day policy applies instead. Nothing here limits a right you have by law that can't be waived.

Renewals and add-ons

Update renewals, updates forever bought later, upgrades and extra Firm users follow the same 7-day policy. See also the terms.